Our policy lasts 7 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@bathroomtech.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@bathroomtech.com.au
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Bathroom
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Bathroom Accessories
- Phoenix Nostalgia Range
- Phoenix Radii Square Range
- Phoenix Radii Round Range
- Phoenix Gloss Range
- Phoenix Vivid Slimline Range
- Phoenix Argo Range
- Millenium Akemi Range
- Millenium Celine Range
- Decina Loft Range
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- Decina Studio 1 Range
- ADP Staten Freestanding Toilet Caddy
- ADP Brooklyn Range
- ADP Manhattan Range
- ADP Time Square Range
- Nero Bianca Range
- Nero Pearl Range
- Nero Mecca Range
- Arcisan Synergii Range
- Arcisan Eneo Range
- Paco Jaanson Marmo Range
- Paco Jaanson Belmondo Range
- Greens Polaro Range
- Astra Walker Olde English Range
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Heated Towel Frames
- Thermorail BS Range
- Thermorail SS Range
- Thermorail SR Range
- Thermorail VS Range
- Thermorail CR Range
- Thermorail SFS Range
- Thermorail SB Range
- Thermorail RSL Range
- Thermorail FS Range
- Thermorail FC Range
- Thermorail Jeeves Range
- Thermorail Accessories
- Decina Forme Range
- Decina Callisto Range
- Decina Genesis Range
- Decina Genesis Nero Range
- Decina Studio 1 Range
- Decina Studio 1 Noir Range
- Decina Towel Warmer Timer
- Non heated towel rails
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Floor Drain Solutions
- Tile Insert Square Floor Wastes
- Heelguard Square Floor Wastes
- Flat Channel Tile Insert Lineal Floor Wastes
- Flat Channel Heelguard Lineal Floor Wastes
- V Kit Channel Tile Insert Floor Drain
- V Kit Channel Heelguard Floor Drain
- Custom Floor Waste with various custom finishes
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Bathroom Accessories
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Kitchen - Laundry
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Vanities
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Commercial